Refund policy

Last updated: June 27, 2026

Welcome to Aether & Co.. We value your satisfaction and aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • All original packaging, tags, and accessories must be included
  • Proof of purchase or order confirmation is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Used, washed, or damaged items caused by customer handling
  • Hygiene-related items where applicable

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item and packaging
  • A brief explanation of the issue

Once approved, we will offer one of the following:

  • Replacement item
  • Store credit
  • Full refund

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a trackable shipping service, as Aether & Co. is not responsible for lost return parcels.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Processing times may vary depending on your payment provider
  • Please allow up to 5–10 business days for the refund to appear in your account

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We currently only replace items if they are defective, damaged, or incorrect. If you require an exchange, please contact us first before sending your item back.

Order Cancellations

Orders may only be cancelled within 12 hours of purchase. Once an order has been processed or shipped, cancellations are no longer guaranteed.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: support@shopaetherandco.com
Store Name: Aether & Co.